Privacy Policy

Last updated: May 26, 2026

ReelLeads.pro ("Reel Leads," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI-powered call handling services.

1. Information We Collect

Information you provide directly:

• Name, email address, phone number, and business name (via our service request form)
• Industry, plan preference, estimated call volume
• Any additional information you share in form messages

Information collected through our services:

• Phone call recordings and transcripts (when using our AI call handling service)
• Caller information (phone number, call duration, call metadata)
• Lead qualification data generated by our AI

Information collected automatically:

• IP address, browser type, operating system
• Pages visited, time spent, referring URLs
• Device identifiers and usage patterns

2. How We Use Your Information

• To provide, maintain, and improve our AI call handling services
• To process your service requests and communicate with you
• To send call summaries, transcripts, and lead notifications
• To customize your AI call scripts and service configuration
• To monitor and analyze usage trends and improve our technology
• To comply with legal obligations

3. Call Recording & AI Disclosure

Our AI call handling service records and transcribes phone calls for lead qualification and service delivery purposes. Callers are informed that calls may be recorded and that they are interacting with an AI-powered system, in compliance with applicable laws. You may choose to have full AI disclosure enabled for all calls handled by our service.

4. SMS, A2P 10DLC & Contact Consent

When you submit a form or otherwise opt in, you agree that Reel Leads may contact you by phone, SMS, or email about your inquiry and service setup. Message frequency varies. Message and data rates may apply. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS consent is not shared with third parties or affiliates for their own marketing use. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Florida & Call Recording Disclosure

Some states, including Florida, have two-party consent requirements for call recording. Reel Leads provides call-recording and AI-disclosure options, but each client is responsible for making sure their live call flow and disclosures comply with the laws that apply to their business and callers.

6. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers: Third-party vendors who assist in delivering our services (e.g., Twilio for telephony, payment processors for billing)
• You, our client: Call transcripts, lead data, and summaries are delivered to you as part of the service
• Legal requirements: When required by law, regulation, or legal process

7. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Call recordings and transcripts are retained for 90 days unless you request longer retention. You may request deletion of your data at any time.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Request a copy of your data in a portable format

10. Cookies

Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.

12. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy, contact us at:

• Email: hello@reelleads.pro
• Website: reelleads.pro