Terms of Service
Last updated: May 26, 2026
These Terms of Service ("Terms") govern your use of the ReelLeads.pro website and AI-powered call handling services ("Service") operated by Reel Leads ("we," "us," or "our"). By using our Service, you agree to these Terms.
1. Service Description
Reel Leads provides AI-powered call answering, lead qualification, call routing, appointment booking, and lead notification services for businesses. Our AI system answers incoming calls on your behalf, engages callers in natural conversation, and delivers qualified lead information to you.
2. Account & Eligibility
- You must be at least 18 years old and authorized to act on behalf of your business
- You are responsible for maintaining the confidentiality of your account
- You must provide accurate, current information during registration
- One business per account unless otherwise agreed
3. Subscription & Billing
- Services are billed monthly on a subscription basis
- Pricing is as listed on our website at the time of purchase
- Payments are processed through our third-party payment provider
- Subscriptions renew automatically unless canceled
- No refunds for partial months; you retain access through the end of your billing period
- We reserve the right to change pricing with 30 days' notice
4. Call Volume & Overage
- Each plan includes a specified number of calls per month
- Calls exceeding your plan limit may be charged at an overage rate or may not be answered, depending on your plan configuration
- We will notify you when you approach your call limit
5. Your Responsibilities
- Provide accurate business information for AI script configuration
- Ensure your use of the Service complies with all applicable laws, including telemarketing and call recording regulations in your jurisdiction
- You are responsible for obtaining any required consents from callers in your jurisdiction
- Do not use the Service for any illegal, fraudulent, or abusive purpose
6. AI Disclosure
Our Service uses artificial intelligence to handle calls. We include an AI disclosure in call interactions where required by law. You acknowledge that callers are interacting with an AI system and agree that you are responsible for compliance with any local regulations regarding AI-assisted communications.
7. SMS, A2P 10DLC & Contact Consent
Reel Leads Notifications — When you opt in to SMS notifications, you will receive automated text messages about new leads, missed calls, and appointment bookings at the phone number you provide. These are transactional notifications triggered by call activity on your account.
- Message frequency: Varies based on your call volume and notification settings. Typically 1-20 messages per week depending on business activity.
- Message and data rates may apply. Check your mobile plan for details.
- Opt-out: Reply STOP to any message to cancel SMS notifications. You may also disable SMS in your dashboard notification preferences at any time.
- Help: Reply HELP for assistance, or contact support at hello@reelleads.pro, or call +1 (844) 927-0676.
- Carriers: AT&T, T-Mobile, Verizon, and other carriers are not liable for delayed or undelivered messages.
- SMS consent is not shared with third parties or affiliates for marketing purposes.
- You are responsible for maintaining any required carrier registration, opt-in language, and SMS compliance steps that apply to your use case.
8. Florida & Call Recording Compliance
You are responsible for ensuring your call flow includes any disclosures or consent required by law before recording or transcribing calls. This matters especially in two-party-consent states such as Florida. Reel Leads may provide tooling and suggested language, but legal compliance remains your responsibility.
9. Call Recordings & Data
- Calls handled by our Service may be recorded and transcribed
- Recordings and transcripts are provided to you as part of the Service
- We retain call data as described in our Privacy Policy
- You are responsible for handling caller data in compliance with applicable privacy laws
10. Service Availability
We strive for 99.9% uptime but do not guarantee uninterrupted service. We are not liable for service interruptions due to maintenance, third-party provider issues, or circumstances beyond our control.
11. Intellectual Property
All content, branding, technology, and AI models used in the Service are owned by Reel Leads. You retain ownership of your business data and caller information collected through the Service.
12. Limitation of Liability
To the maximum extent permitted by law:
- Reel Leads is not liable for any indirect, incidental, special, or consequential damages
- Our total liability shall not exceed the amount you paid us in the 3 months preceding the claim
- We are not responsible for missed business opportunities resulting from service limitations or interruptions
13. Indemnification
You agree to indemnify and hold harmless Reel Leads from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.
14. Termination
- You may cancel your subscription at any time
- We may suspend or terminate your account for violation of these Terms
- Upon termination, your data will be retained for 30 days, after which it may be deleted
15. Modifications
We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance. Material changes will be communicated via email or website notice.
16. Governing Law
These Terms are governed by the laws of the United States. Any disputes shall be resolved through binding arbitration or in the courts of competent jurisdiction.
17. Contact
Questions about these Terms? Contact us at: